Functional Devices, Inc., a trusted leader in electronic components for building automation systems, is proud to announce the extension of its limited product warranty to 10 years, effective January 1, 2025. This enhanced warranty applies to most products purchased on or after this date, underscoring the company’s commitment to delivering reliable, high-quality solutions for its customers.
"At Functional Devices, we’ve always believed that our products should stand the test of time," said Mark Fernandes, CEO of Functional Devices, Inc. "By extending our warranty to an industry-leading 10 years, we’re not just making a promise to our customers—we’re reaffirming our dedication to quality, innovation, and long-term reliability. Commitment to Quality is one of our core values, and this initiative is a direct reflection of that principle."
"Commitment to Quality is one of our core values, and this initiative is a direct reflection of that principle."
Setting a New Industry Standard
The 10-year limited warranty is a testament to Functional Devices’ confidence in its products and manufacturing processes. The extended coverage surpasses industry norms, offering unparalleled assurance to customers who rely on the company’s components for their critical systems.
What This Warranty Covers
- Many of Functional Devices’ most popular product lines, including its renowned relays, current sensors, and lighting controls are included under the new 10-year limited warranty.
- The warranty covers defects in materials and assembly from manufacturing, under normal use conditions.
- Exclusions and conditions apply; full details can be found on the Functional Devices website.
Reinforcing a Legacy of Excellence
Functional Devices has been at the forefront of the building automation systems industry for decades. Known for its groundbreaking innovations and customer-centric approach, the company’s commitment to quality has always been a driving force behind its success. The new warranty policy aligns seamlessly with this legacy.
Mark Fernandes further elaborated, "The 10-year warranty is more than just a policy—it’s a statement about who we are as a company. Our customers depend on us to provide products that perform flawlessly over time. This warranty reflects our confidence in our solutions and our dedication to supporting our partners in achieving their goals."
Why This Matters to Customers
For building automation professionals, reliability is non-negotiable. Equipment failures can lead to both direct and hidden costs associated with downtime, including increased maintenance costs and dissatisfied end-users. By offering a 10-year limited warranty, Functional Devices reduces risk and provides a level of assurance that’s unmatched in the industry.
"This is a game-changer for our customers," said John Binger, leader of Product Management at Functional Devices, Inc. "The 10-year warranty allows them to focus on what they do best—designing and managing efficient systems—without worrying about the durability of our components."
"The 10-year warranty allows them to focus on what they do best—designing and managing efficient systems—without worrying about the durability of our components."
Core Values in Action: Commitment to Quality
The extension of the warranty is a tangible demonstration of Functional Devices’ core value: Commitment to Quality. From rigorous testing protocols of 100% of each product assembled, to meticulous attention to detail in manufacturing, to ongoing customer and technical support, the company’s processes are designed to ensure every product meets the highest standards.Functional Devices’ decision to extend its warranty is rooted in its unwavering belief in the durability and reliability of its solutions. This confidence comes from decades of experience, continuous improvement, and feedback from customers who consistently rely on the company’s products.
Customer-Centric Innovation
In addition to its commitment to quality, Functional Devices is committed to innovation driven by customer needs. The new warranty policy is part of a broader strategy to enhance customer satisfaction and trust. By reducing long-term risks and costs, the company enables its partners to deliver better value to their clients.
"Our customers’ success is our success," Fernandes emphasized. "Every decision we make, from product design to support policies, is aimed at helping our customers achieve their objectives. The 10-year warranty is a natural extension of that philosophy."
A Message to Our Customers
Functional Devices encourages its customers to visit the website for detailed information about the new warranty. Customers can also contact their sales representatives or the customer support team for personalized assistance.
Looking Ahead
As Functional Devices enters this exciting new chapter, the company remains committed to its mission of empowering customers with reliable, high-quality solutions. The 10-year warranty is just one example of how Functional Devices continues to push the boundaries of what’s possible in the building automation systems industry.
"This is a moment of pride for our entire team," Fernandes concluded. "We’re excited to share this milestone with our customers and look forward to continuing to set new standards for quality and reliability in the years to come."
About Functional Devices, Inc.
Functional Devices, Inc., located in the United States of America, has been designing and manufacturing quality electronic devices since 1969. Our mission is to enhance lives in buildings and beyond. We do so by designing and manufacturing reliable, high-quality products for the building automation industry. Our suite of product offerings include RIB relays, current sensors, power controls, power supplies, transformers, lighting controls, and more.
We test 100% of our products, which leads to less than 1 out of every 16,000 products experiencing a failure in the field.
Simply put, we provide users of our various products confidence and peace of mind in every box.